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DC Measures 2019

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The full study report captures 34 key operational metrics that are close to the heart of distribution center professionals. The measures have been grouped into five balanced sets – customer, financial, capacity/quality, employee and perfect order index metrics – plus the additional sets related cash-to-cash cycle measurement. It also contains a list of definitions for each metric in the study AND how to calculate each. Used from year-to-year and across your network, these details provide a consistent approach to reporting performance.

Customer Metrics
· On Time Shipments
· Total Order Cycle Time
· Internal Order Cycle Time
· Backorders as a Percent of Total Lines

Operations Metrics - Inbound Metrics
· Dock to Stock Cycle Time, in Hours
· Lines Received and Put Away per Hour
· Percent of Supplier Orders Received with Correct Documents
· Percent of Supplier Orders Received Damage Free
· On Time Receipts from Supplier

Operations Metrics - Outbound Metrics
· Fill Rate - Line
· Order Fill Rate
· Lines Picked and Shipped per Hour
· Orders Picked and Shipped per Hour
·On Time Ready to Ship

Financial Metrics

·Distribution Costs as a Percentage of COGS
·Days on Hand Finished Goods Inventory
-Distribution Costs as a Preset of Sales
-Distribution Costs per Unit Shipped

Capacity / Quality Metrics
· Average Warehouse Capacity Used
· Peak Warehouse Capacity Used
· Honeycomb Percent
· Inventory Count Accuracy by Location
· Order Picking Accuracy (Percent by Order)

Employee Metrics
· Annual Workforce Turnover
·Overtime Hours to Total Hours
·Part time Workforce to Total Workforce
·Contract Employees to Total Workforce
·Unplanned AbsensePercentage
·Cross Trained Percentage

Perfect Order Index Metrics
·Percent of Orders with On Time Delivery
· Percent of Orders Shipped Complete
· Percent of Orders Shipped Damage Fee (Outbound)
· Percent of Orders Sent with Correct Documentation
Cash to Cash Metrics
· Inventory Days of Supply
· Average Days Payable
· Average Days of Sales Outstanding

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