This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Case Studies

CASE Studies

Intermountain Healthcare’s Salt Lake City facility follows WERC’s prescription for best practices, becoming the first healthcare distribution center to earn WERC Certification. 

"Our motivation for excellence is centered on our organization’s mission of helping people live the healthiest lives possible…. We believe the supply chain plays a key role in our collective ability to support our mission. The WERC Certification program serves as an opportunity for us to benchmark ourselves in our journey toward excellence in warehousing and distribution."— Gordon Slade, Director of Supply Chain Logistics for Intermountain Healthcare

Click here to read the study [PDF]

Invacare’s Dallas, Texas distribution center utilized the WERC Warehouse Assessment and Certification Program to validate a major, multi-year improvement initiative. 

"While we made some incredible improvements in a very short period of time, we still needed to validate our progress and to determine how we stacked up against a measurable process scale, which the WERC certification audit provides. The comprehensive analysis that the certification brings provides a clear auditable means to assess current and future states, as well as design projects for improvement in the future."  — David Zuern, Vice President of North America Logistics for Invacare

Click here to read the study [PDF]

Third-party logistics services provider Kane Is Able sought an independent, impartial review of two adjacent facilities on their Scranton, Pennsylvania campus—one dedicated to a single tenant, the other a shared distribution center serving multiple clients. 

"The WERC Certification audit confirmed that having a commitment to a quality systems program, which we have, is absolutely critical. Also the technology that we are now deploying throughout the campus makes sense, and that our operating procedures and practices and supply chain experiences can be of value to and shared with our clients." —Pete Westermann, President and COO of Kane Is Able

Click here to read the study [PDF]

Looking to confirm that its Cleveland facility’s service levels, quality process and productivity rates were world-class, industrial parts supplier Kennametal undertook the WERC Warehouse Assessment and Certification process. 

"The WERC Certification program was the method we believed would provide us with a good measure as to where we stood against the best distribution centers throughout the world. We were interested in opportunities to improve our current performance levels and have outside eyes take a critical look at our operations, and to then apply whatever we learned during the certification audit to our other DCs around the world." —Tom McNamara, Manager of Americas Distribution for Kennametal

Click here to read the study [PDF]

Religious resource materials provider Lifeway Christian Resources serves four separate distribution channels from a single facility in Lebanon, Tennessee, just east of Nashville. The company participated in the WERC Warehouse Assessment and Certification process for independent verification of its operations and processes. 

"We thought we were doing a pretty good job, and for us the audit validated that. Certainly there are always things to work on — that’s part of continuous improvement — and the audit did show us a couple of specific areas we should target next within our operation, and that was very beneficial." — Justin Sullivan, Manager of Supply Chain and Systems for LifeWay Christian Resources

Click here to read the study [PDF]


Undertaken in partnership with its third-party logistics service provider, Geodis (formerly OHL), Starbucks Coffee Company sought a comprehensive WERC Warehouse Assessment and Certification audit and report that covered five separate facilities located throughout the U.S. 

"We sought the certification to start the process of continuous improvement for our 68 facility global network, which also includes those operated by OHL. The certification process provided a standard set of benchmarking items that would fit our improvement journey. The audits confirmed our strengths and areas of opportunity." — Gregory J. Javor, Senior Vice President  of Supply Chain Operations and Global Logistics at Starbucks

Click here to read the study [PDF]


Questions? Fill out this form or call our Customer Service team at 630.990.0001 to learn more.